Privacy PolicyPersonifAI CorpLast Updated: December 1, 2025
This Privacy Policy describes the privacy practices of PersonifAI Corp, an Ontario corporation ("PersonifAI", "we", "us", or "our") and how we handle personal information that we collect through our mobile applications, our website located at personifai.ca (the "Site") and through any other applications, websites or services that we own or control and that link to this Privacy Policy (collectively, the "Service").
The Service is designed to be an AI-powered platform for vacation and travel planning and discovery. The Service, branded as Guide by PersonifAI, enables users to create visual travel boards, discover places through AI-powered conversation, save travel ideas from social media and blogs, and explore travel recommendations.When using the Service, you are interacting with an AI-driven conversational system and not a human operator. We provide this disclosure to comply with transparency requirements, including those under the European Union's Artificial Intelligence Act.We care about the protection and confidentiality of your personal information and have developed this Privacy Policy to describe the information we collect through the Service and to explain how it is used and to whom it may be disclosed.This Privacy Policy does not apply to any products, services, websites, or content that are offered by third parties which are governed by their respective privacy policies and practices.
PLEASE READ CAREFULLY PRIOR TO CONTINUING TO VIEW OUR SITE OR USING OUR SERVICE. BY ACCESSING THE SITE AND/OR USING OUR SERVICE, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ABIDE BY THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO ABIDE BY THIS PRIVACY POLICY, YOU MAY NOT ENTER, ACCESS, OR OTHERWISE USE OUR SERVICES. IF YOU USE THE SERVICE ON BEHALF OF SOMEONE ELSE, YOU REPRESENT TO US THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL TO ACCEPT THIS PRIVACY POLICY AND YOU DO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL'S BEHALF.
Personal Information We CollectYou do not need to provide us with any information just to view the Site. If you do provide us with information, we will use it as follows.Information you provide to usContact and account information, such as your first and last name, email address, and password. If you create an account or log into the Service using third-party services, such as Google, we will receive personal information about you (such as your name and email address) as permitted by your profile settings on the third-party service in order to authenticate you. The information we receive when you authenticate through a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in the relevant third-party services to understand what data may be disclosed to us or shared with our Service.Travel preferences and interests. In creating your account and using the Service, you will have the option to share information about your travel preferences, interests, and location so that we may offer you a more customized experience. We also learn about your interests and preferences over time through your use of the Service to personalize the features of the Service.
Board content and saved places. Information about the places you save to your travel boards, board names and descriptions, images you add to boards, and the organization of your travel planning content.Conversation history. Content and metadata of any messages that you exchange with our AI assistant (Guide), including queries, responses, and the context of your conversations.Social media and web content. URLs and links you share from social media platforms (such as Instagram, TikTok, Pinterest) and blogs, and content we extract from those sources on your behalf to add to your boards.Communications. Communications that we exchange with you, including when you respond to our surveys or contact us with questions, feedback or otherwise.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.Information about your activity and interactionsIf we introduce social or community features in the future, we may collect information about how you use these features, including places you've validated or endorsed, public boards you create, users you follow or interact with, and other social interactions.
Your use of any social features will be optional and subject to privacy settings you control.Automatic data collectionWe and our service providers may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Service, online resources, and our communications, such as:Device data such as your computer's or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings and general location information such as city, state, or geographic area.
Online activity data such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engage with our communications.We use the following tools for automatic data collection:Cookies, which are text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.Sensitive Information (Please Read Carefully)The Service is not designed to collect highly sensitive personal information such as government identification numbers, financial account information (e.g., credit card numbers, bank accounts), personal addresses, or health information. We do not request or require such information, and you should not provide it when using the Service. If you choose to enter such information in conversations with our AI assistant, it may be captured in your conversation history. Please exercise caution and avoid submitting sensitive or inappropriate information through the Service.AI-Generated Content and Travel Recommendations
IMPORTANT: PLEASE READ THIS SECTION CAREFULLYThe Service uses artificial intelligence to provide travel recommendations, location suggestions, activity ideas, and other content through our AI assistant, Guide. By using the Service, you acknowledge and agree to the following:Nature of AI-Generated ContentAll recommendations, suggestions, and information provided by Guide are generated by artificial intelligence and are for informational and inspirational purposes onlyAI-generated content should not be considered professional travel advice, safety assessments, or verified informationThe AI system may occasionally produce inaccurate, incomplete, outdated, or inappropriate recommendationsAI responses are based on training data and may not reflect current conditions, recent changes, or real-time informationYour ResponsibilityYou are solely responsible for:Verifying all information about locations, venues, activities, and travel recommendations before making any decisionsAssessing the safety, suitability, and appropriateness of any recommended location or activity for your specific circumstancesChecking current travel advisories, local laws, entry requirements, health and safety conditions, and business operating statusConducting your own research and exercising independent judgmentMaking informed travel decisions based on multiple reliable sourcesWhat We Do Not Verify or GuaranteeWe do not verify, confirm, or guarantee:The safety, security, or current conditions of any recommended locationThe accuracy of business information, operating hours, pricing, or availabilityThe suitability of activities for individuals with specific needs, abilities, or health conditionsThe quality, legitimacy, or reputation of businesses, services, or vendorsThat recommended locations are currently accessible, open, or in operationCompliance with local laws, customs, or regulationsThe accuracy of extracted content from social media or third-party sourcesLimitations and DisclaimersTravel conditions, safety situations, business operations, political situations, and location details change frequently and without noticeRecommendations may be based on outdated or incomplete informationThe AI may not be aware of recent events, closures, safety concerns, natural disasters, political unrest, or other relevant developmentsInformation extracted from social media, blogs, and other user-generated content may be subjective, promotional, outdated, or inaccurateWe are not responsible for any injury, loss, damage, illness, inconvenience, disappointment, or negative experience of any kind resulting from following AI-generated recommendations or using information provided through the ServiceProfessional Advice RecommendedAlways consult:Official government travel advisories and embassy websitesLicensed travel professionals and tour operatorsCurrent weather forecasts and seasonal considerationsHealthcare providers for health and vaccination requirementsLocal authorities and tourism boards for current conditionsRecent traveler reviews from multiple reputable sourcesUse the Service as a starting point for travel inspiration and planning, but never as your sole source of information for travel decisions.Accuracy and Currency of InformationNo Guarantee of AccuracyWhile we strive to provide useful and relevant information through our Service, we do not guarantee the accuracy, completeness, reliability, or currency of any information provided through the Service, including but not limited to:Location data and place information from Google Places API and other sourcesBusiness names, addresses, contact information, and operating hoursDescriptions, ratings, reviews, and other details about locations and servicesPricing information and availabilityMaps, directions, and geographic dataContent extracted from social media and third-party websitesAI-generated recommendations and responsesInformation May Become OutdatedLocation and business information changes frequentlyData from third-party sources may be outdated at the time of displayWe do not continuously monitor or update information from external sourcesCached information may not reflect current conditionsBusinesses may close, relocate, or change operations without our knowledgeYour Responsibility to VerifyBefore relying on any information from the Service, you should:Verify critical information directly with official sourcesContact businesses directly to confirm current operations and detailsCheck multiple sources to corroborate informationRecognize that information may have changed since it was last updatedPersonifAI is a planning and organizational tool, not a real-time information service or verified travel database. Always confirm important details independently.How We Use Personal InformationWe use personal information for the following purposes or as otherwise described at the time of collection:Provide our Service. We use personal information to operate, maintain, and provide you with our Service, including to power our AI assistant, generate personalized travel recommendations, save and organize your travel boards, and extract content from social media and web sources you share with us.
Communicate with you about our Service. We use personal information to respond to your requests, provide user support, communicate with you about our Service, including by sending announcements, surveys, reminders, updates, security alerts, and support and administrative messages.Improve, monitor, personalize, and protect our Service. We use your personal information to improve and keep our Service safe for our users, which includes:Ensuring you're over 18 years to use the ServiceUnderstanding your needs and interests, and personalizing your experience with the Service and our communicationsImproving and adding features to our servicesTroubleshooting, testing and research, and keeping the Service secureTo ensure our AI models are based on data that is representative of the population and to mitigate bias in the AIResearch and development. We may use personal information for research and development purposes, including to analyze trends, usage, activities and statistics, and to improve the Service and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect.Enable community and social features. If and when we introduce social or community features, we may use your personal information to:Enable you to interact with other users and share travel recommendationsAllow you to validate or verify place informationDisplay your public contributions to other users (only for content you choose to make public)Create and display aggregated community insights (e.g., "X users added this place to their boards")Facilitate collaborative trip planning and discovery featuresPersonalize your experience based on community activity and trendsYour participation in any social features will be optional, and you will have control over what information is visible to other users through privacy settings.Compliance and protection. We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes, including to:Protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims)Audit our internal processes for compliance with legal and contractual requirements and internal policiesEnforce the terms and conditions that govern the ServicePrevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theftComply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authoritiesConsent To Electronic Communications and SMSBy using the Services, you consent to receiving certain recurring electronic communications from us as further described in this Privacy Policy. You agree that any referrals, notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing. We will send recurring 'SMS' messages to you via 'SMS' in accordance with this Section.You may receive an 'SMS' from us in relation to use of the Service. You can stop receiving 'SMS' messages at any time by replying 'STOP' to the message.As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency depends on your interaction. You should contact your wireless provider with any questions.
Please keep all information accurate and up to date. For all further questions about the electronic communications and 'SMS', please send an email to privacy@personifai.ca.How We Disclose Personal InformationWe may disclose your personal information to third parties as described below:Service providersWe may rely on third-party service providers in furtherance of the purposes described above. In these cases, personal information may be accessed by these third parties and processed or stored on our behalf. These service providers include:Cloud hosting and storage services (Canada - Central)Authentication servicesAnalytics platformsLocation data servicesContent extraction services for processing social media and web URLs you share with usEmail service providersAI service providers that power our conversational assistantTo enable us to provide you with relevant responses, we will disclose some of your information to AI service providers that power our Service. For example, we will disclose conversations and chat history to AI service providers to generate intelligent and personalized responses in conversations with users. We require our AI service providers to use your information only for the purpose of generating responses to your chats, and we do not allow those providers to train their AI models using your data.
Affiliate partners
The Service contains affiliate links to third-party travel platforms and booking services (such as GetYourGuide, hotels, flights, and activity providers).
AFFILIATE RELATIONSHIP DISCLOSURE: When you click on affiliate links and make bookings, PersonifAI may earn a commission from the third-party provider. This does not affect the price you pay. These commissions help support the free features of our Service.When you click on affiliate links, we may share anonymous referral tracking information with those platforms to attribute bookings. This information does not include your name, email, or other personally identifiable information, but may include anonymous tracking parameters (such as affiliate IDs or session tokens) to track conversions. We do not share your board content, travel preferences, or conversation history with affiliate partners.Our affiliate relationships do not influence the AI recommendations provided by Guide. The AI generates recommendations based on your preferences and available data, not on affiliate commission opportunities. However, when displaying other ideas, ideas nearby or options to book recommended locations or activities, we may prioritize showing affiliate partners where available.You are under no obligation to use affiliate links, and you may book travel services through any provider of your choice. Third-party travel providers have their own terms of service, privacy policies, cancellation policies, and pricing that apply to your bookings.Professional advisorsWe may disclose personal information to professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.Authorities and othersLaw enforcement, government authorities and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.Business transfereesAcquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, PersonifAI (including, in connection with a bankruptcy or similar proceedings).Third Party Login and Social Networking ServicesWe allow you to log in to the Service via various third party and/or social networking services like Google ("Social Networking Service(s)"). By directly integrating these services, we make your online experiences richer and more personalized. To take advantage of this feature, we will ask you to log into or grant us permission via the relevant Social Networking Service. When you add a Social Networking Services account to the Services or log into the Services using your Social Networking Services account, we will collect relevant information necessary to enable the Service to access that Social Networking Service and your data contained within that Social Networking Service. As part of such integration, the Social Networking Service will provide us with access to certain information that you have provided to the Social Networking Service, and we will use, store and disclose such information in accordance with this Privacy Policy.You may also have the option of posting your activities to Social Networking Services when you access content through the Site (for example, you may post to social media that you saved a location or created a travel board). You acknowledge that if you choose to use this feature, your friends, followers and subscribers on any Social Networking Services you have enabled will be able to view such activity. Because we use social media plugins, if you visit our Site while logged in to a social networking account, personally identifiable information about your browsing activities on this Site may be transferred to the third party who operates that account. See the third party's terms of service and privacy policy for more information on what information may be transferred and what you can do to avoid or limit the transfer of information.Third-Party Content and Extracted InformationContent SourcesThe Service allows you to share URLs from social media platforms (including Instagram, TikTok, Pinterest), blogs, and other websites. When you share these URLs, we extract and display information from these sources to help you organize your travel planning.Important DisclaimersAll content extracted from third-party sources is provided "as-is" without any verification by PersonifAIWe do not endorse, verify, or take responsibility for the accuracy, completeness, quality, safety, or appropriateness of third-party contentUser-generated content from social media may reflect personal opinions, promotional material, or outdated informationImages and descriptions from third-party sources may not accurately represent current conditionsWe are not responsible for content on third-party websites, changes to that content, or removal of content by third partiesThird-party content may be subject to the intellectual property rights of othersYour Use of Third-Party ContentYou are responsible for verifying information from third-party sourcesRespect intellectual property rights when sharing content from third partiesBe aware that third-party content may be promotional or sponsoredThird-party websites and services have their own terms of service and privacy policies that apply when you visit themThe presence of third-party content in the Service does not constitute our endorsement or recommendation of that content, location, business, or service.
Privacy Choices
Delete your account. You may request that we delete your account by contacting us as provided in the "How to Contact Us" section below.
Personal information requests. Where applicable, you may request the following in relation to personal information:Information about how we have collected and used personal information. We have made this information available to you by including it in this Privacy Policy.
Access to a copy of the personal information that we have collected about you.Correction of personal information that is inaccurate or out of date.
Deletion of personal information that we no longer need to provide the Service or for other lawful purposes.To make a request, please email us or write to us as provided in the "How to Contact Us" section below. We may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an authorized agent to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions in the emails you receive from us. You may also opt out of receiving marketing communications from us by contacting us as provided in the "How to Contact Us" section below. Even if you opt out of marketing communications, you will continue to receive Service and account related and other non-marketing communications.Third-party opt-out. There are a number of ways to limit online tracking, which we have summarized below. Please note that these opt-out tools are not associated with PersonifAI and we cannot guarantee that these tools work as their providers advertise them:Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.allaboutcookies.org/.Using privacy plug-ins or browsers. You can block our websites from setting cookies by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers.Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.Do Not Track. Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.SecuritySecurity plays a crucial role in the effectiveness of conversational AI: it is essential for individuals to have confidence in the responsible and secure management of their data to truly reap the benefits of our Services. We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.While we employ safeguards to protect your data, please note that no system can prevent disclosure of information you voluntarily provide in free-text chats. For this reason, we strongly discourage you from entering sensitive or inappropriate information into the Service.Job ApplicantsWhen you apply for one of our open positions, we collect the information that you provide in connection with your job application. This includes but is not limited to business and personal contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or that you may provide during the interview process. This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information. We also collect personal information from other sources where relevant for your application, such as employment research firms, recruiters, identity verification services, and information that you make publicly available on websites or social media platforms (for example, LinkedIn).We use applicants' information to facilitate our recruitment activities and process employment applications, including evaluating candidates and monitoring recruitment statistics. We also use successful applicants' information to administer the employment relationship. We may also use and disclose applicants' information to improve our Service and for the compliance and protection purposes described above.Other Sites and ServicesOur Service may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. This Privacy Policy does not apply to such third-party sites or services.Use of the Service by MinorsAge RequirementThe Service is intended only for individuals who are 18 years of age or older. By using the Service, you represent and warrant that you are at least 18 years old.Age VerificationWe verify age in the following ways:Asking for age during account registrationUsing authentication services (such as Google) that verify users are 18+If we learn that we have collected personal information from anyone under 18 without verification of parental consent, we will delete that information as quickly as possible.Parental NoticeIf you are a parent or guardian and become aware that your child under 18 has provided personal information to us without your consent, please contact us at privacy@personifai.ca, and we will take steps to delete such information from our systems.Report Underage UsersIf you have reason to believe that a minor under the age of 18 has created an account or is using the Service, please contact us immediately at privacy@personifai.ca.Retention of Personal InformationPersonifAI will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Generally, personal information is stored encrypted on AWS servers in Canada (Central).PersonifAI will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Service, or we are legally obligated to retain this data for longer time periods.International Data TransfersBecause PersonifAI works with global companies and technologies, we may transfer your personal information outside of Canada. This may include transfers to third parties located outside Canada, developers, service providers or affiliated entities who are located in the United States or other jurisdictions, where data protection laws may not offer the same level of protection as those in Canada.If you are visiting the Site from a location outside of Canada, your connection will be through and to servers located in Canada (Central). All information you receive from the Site will be created on servers located in Canada (Central), and all information you provide will be maintained on web servers and systems located in Canada (Central). The data protection laws may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement according to the laws of the jurisdiction where our servers are located. By using the Site or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information as set forth in this Privacy Policy.When we transfer personal data outside of Canada, we take steps to make sure that appropriate safeguards are in place to protect your personal information. Where applicable, our transfers of your personal data may be safeguarded by data processing agreements incorporating Standard Contractual Clauses or other appropriate legal mechanisms.International UsersThe Service is controlled and operated from Canada. If you access or use the Service from outside Canada, you do so at your own initiative and are solely responsible for compliance with all applicable local laws, rules, and regulations of your jurisdiction. You acknowledge that not all features of the Service may be available or appropriate in all jurisdictions, and that accessing the Service from territories where its contents are illegal is prohibited.GDPR Privacy RightsIf you are a resident of or located within the EU or European Economic Area ("EEA"), you have certain additional data protection rights under the General Data Protection Regulation ("GDPR"). These rights include:The right to access, update or delete the information we have on you.The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.The right to object. You have the right to object to our processing of your personal information.The right of restriction. You have the right to request that we restrict the processing of your personal information.The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.Legal Basis for Processing Personal Information under GDPROur legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it. We may process your personal information because:We need to perform a contract with you;You have given us permission to do so;The processing is in our legitimate interests, and it is not overridden by your rights; orTo comply with the law.If you are a resident of the EU or EEA, you may initiate a request to access, reject, correct, restrict, or erase your personal information by sending us a request at privacy@personifai.ca and write "GDPR Request" in the subject line. Should you wish to raise a concern about our use of information, you have the right to do so with your local supervisory authority.California Privacy Rights (CCPA/CPRA)If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):Right to KnowYou have the right to request that we disclose:The categories of personal information we have collected about youThe categories of sources from which the personal information is collectedThe business or commercial purpose for collecting, selling, or sharing personal informationThe categories of third parties to whom we disclose personal informationThe specific pieces of personal information we have collected about youRight to DeleteYou have the right to request that we delete personal information we have collected from you, subject to certain exceptions.Right to CorrectYou have the right to request correction of inaccurate personal information we maintain about you.Right to Opt-OutRight to opt-out of the sale or sharing of your personal information (Note: We do not sell your personal information)Right to limit the use and disclosure of sensitive personal information (Note: We do not use or disclose sensitive personal information for purposes other than those permitted under the CCPA)Right to Non-DiscriminationYou have the right not to receive discriminatory treatment for exercising your CCPA privacy rights.Authorized AgentsYou may designate an authorized agent to make requests on your behalf. We will require proof of authorization and may require you to verify your identity directly with us.How to Exercise Your RightsTo exercise your California privacy rights, please contact us at privacy@personifai.ca with "California Privacy Request" in the subject line. We will verify your identity before processing your request and will respond within 45 days of receipt.California Shine the Light LawCalifornia Civil Code Section 1798.83 permits California residents to request certain information about disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.Do Not Sell My Personal InformationWe do not sell personal information as defined under the CCPA. If our practices change, we will update this Privacy Policy and provide an opt-out mechanism.Canadian Privacy Rights (PIPEDA)As a Canadian company, PersonifAI complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Canadian residents have the right to:Know what personal information we have collected about youAccess your personal informationCorrect inaccurate personal informationRequest deletion of your personal informationWithdraw consent for processing (where we rely on consent)File a complaint with the Office of the Privacy Commissioner of CanadaTo exercise these rights, please contact us at privacy@personifai.ca. We will respond to your request within the timeframes required by applicable Canadian privacy legislation.AI Transparency and ComplianceWe are committed to complying with applicable AI regulations, including the EU AI Act. This means we will always inform users when they are interacting with AI systems, take steps to ensure transparency about how our AI models operate, and implement safeguards appropriate to the risk classification of our AI systems. When using the Service, you are interacting with an AI-driven conversational system and not a human operator.Disclosure for Law EnforcementUnder certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).Limitation of Liability, Indemnification, and DisclaimersThe disclaimers of warranties, limitations of liability, and indemnification provisions applicable to your use of the Service (including with respect to this Privacy Policy) are set forth in our Terms of Service. By using the Service, you agree to those provisions, which are incorporated herein by reference.Dispute ResolutionAny dispute, claim, or controversy arising out of or relating to this Privacy Policy or our privacy practices shall be resolved in accordance with the dispute resolution and arbitration provisions set forth in our Terms of Service, including the class action waiver and time limitation provisions contained therein.Changes to This Privacy PolicyWe reserve the right to modify this Privacy Policy at any time and from time to time without prior notice. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service, or as otherwise required by law.How to Contact UsIf you have any questions about this Policy or our privacy practices, or to submit a personal information request, please contact us by email at:privacy@personifai.ca
This Privacy Policy describes the privacy practices of PersonifAI Corp, an Ontario corporation ("PersonifAI", "we", "us", or "our") and how we handle personal information that we collect through our mobile applications, our website located at personifai.ca (the "Site") and through any other applications, websites or services that we own or control and that link to this Privacy Policy (collectively, the "Service").
The Service is designed to be an AI-powered platform for vacation and travel planning and discovery. The Service, branded as Guide by PersonifAI, enables users to create visual travel boards, discover places through AI-powered conversation, save travel ideas from social media and blogs, and explore travel recommendations.When using the Service, you are interacting with an AI-driven conversational system and not a human operator. We provide this disclosure to comply with transparency requirements, including those under the European Union's Artificial Intelligence Act.We care about the protection and confidentiality of your personal information and have developed this Privacy Policy to describe the information we collect through the Service and to explain how it is used and to whom it may be disclosed.This Privacy Policy does not apply to any products, services, websites, or content that are offered by third parties which are governed by their respective privacy policies and practices.
PLEASE READ CAREFULLY PRIOR TO CONTINUING TO VIEW OUR SITE OR USING OUR SERVICE. BY ACCESSING THE SITE AND/OR USING OUR SERVICE, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ABIDE BY THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO ABIDE BY THIS PRIVACY POLICY, YOU MAY NOT ENTER, ACCESS, OR OTHERWISE USE OUR SERVICES. IF YOU USE THE SERVICE ON BEHALF OF SOMEONE ELSE, YOU REPRESENT TO US THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL TO ACCEPT THIS PRIVACY POLICY AND YOU DO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL'S BEHALF.
Personal Information We CollectYou do not need to provide us with any information just to view the Site. If you do provide us with information, we will use it as follows.Information you provide to usContact and account information, such as your first and last name, email address, and password. If you create an account or log into the Service using third-party services, such as Google, we will receive personal information about you (such as your name and email address) as permitted by your profile settings on the third-party service in order to authenticate you. The information we receive when you authenticate through a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in the relevant third-party services to understand what data may be disclosed to us or shared with our Service.Travel preferences and interests. In creating your account and using the Service, you will have the option to share information about your travel preferences, interests, and location so that we may offer you a more customized experience. We also learn about your interests and preferences over time through your use of the Service to personalize the features of the Service.
Board content and saved places. Information about the places you save to your travel boards, board names and descriptions, images you add to boards, and the organization of your travel planning content.Conversation history. Content and metadata of any messages that you exchange with our AI assistant (Guide), including queries, responses, and the context of your conversations.Social media and web content. URLs and links you share from social media platforms (such as Instagram, TikTok, Pinterest) and blogs, and content we extract from those sources on your behalf to add to your boards.Communications. Communications that we exchange with you, including when you respond to our surveys or contact us with questions, feedback or otherwise.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.Information about your activity and interactionsIf we introduce social or community features in the future, we may collect information about how you use these features, including places you've validated or endorsed, public boards you create, users you follow or interact with, and other social interactions.
Your use of any social features will be optional and subject to privacy settings you control.Automatic data collectionWe and our service providers may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Service, online resources, and our communications, such as:Device data such as your computer's or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings and general location information such as city, state, or geographic area.
Online activity data such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engage with our communications.We use the following tools for automatic data collection:Cookies, which are text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.Sensitive Information (Please Read Carefully)The Service is not designed to collect highly sensitive personal information such as government identification numbers, financial account information (e.g., credit card numbers, bank accounts), personal addresses, or health information. We do not request or require such information, and you should not provide it when using the Service. If you choose to enter such information in conversations with our AI assistant, it may be captured in your conversation history. Please exercise caution and avoid submitting sensitive or inappropriate information through the Service.AI-Generated Content and Travel Recommendations
IMPORTANT: PLEASE READ THIS SECTION CAREFULLYThe Service uses artificial intelligence to provide travel recommendations, location suggestions, activity ideas, and other content through our AI assistant, Guide. By using the Service, you acknowledge and agree to the following:Nature of AI-Generated ContentAll recommendations, suggestions, and information provided by Guide are generated by artificial intelligence and are for informational and inspirational purposes onlyAI-generated content should not be considered professional travel advice, safety assessments, or verified informationThe AI system may occasionally produce inaccurate, incomplete, outdated, or inappropriate recommendationsAI responses are based on training data and may not reflect current conditions, recent changes, or real-time informationYour ResponsibilityYou are solely responsible for:Verifying all information about locations, venues, activities, and travel recommendations before making any decisionsAssessing the safety, suitability, and appropriateness of any recommended location or activity for your specific circumstancesChecking current travel advisories, local laws, entry requirements, health and safety conditions, and business operating statusConducting your own research and exercising independent judgmentMaking informed travel decisions based on multiple reliable sourcesWhat We Do Not Verify or GuaranteeWe do not verify, confirm, or guarantee:The safety, security, or current conditions of any recommended locationThe accuracy of business information, operating hours, pricing, or availabilityThe suitability of activities for individuals with specific needs, abilities, or health conditionsThe quality, legitimacy, or reputation of businesses, services, or vendorsThat recommended locations are currently accessible, open, or in operationCompliance with local laws, customs, or regulationsThe accuracy of extracted content from social media or third-party sourcesLimitations and DisclaimersTravel conditions, safety situations, business operations, political situations, and location details change frequently and without noticeRecommendations may be based on outdated or incomplete informationThe AI may not be aware of recent events, closures, safety concerns, natural disasters, political unrest, or other relevant developmentsInformation extracted from social media, blogs, and other user-generated content may be subjective, promotional, outdated, or inaccurateWe are not responsible for any injury, loss, damage, illness, inconvenience, disappointment, or negative experience of any kind resulting from following AI-generated recommendations or using information provided through the ServiceProfessional Advice RecommendedAlways consult:Official government travel advisories and embassy websitesLicensed travel professionals and tour operatorsCurrent weather forecasts and seasonal considerationsHealthcare providers for health and vaccination requirementsLocal authorities and tourism boards for current conditionsRecent traveler reviews from multiple reputable sourcesUse the Service as a starting point for travel inspiration and planning, but never as your sole source of information for travel decisions.Accuracy and Currency of InformationNo Guarantee of AccuracyWhile we strive to provide useful and relevant information through our Service, we do not guarantee the accuracy, completeness, reliability, or currency of any information provided through the Service, including but not limited to:Location data and place information from Google Places API and other sourcesBusiness names, addresses, contact information, and operating hoursDescriptions, ratings, reviews, and other details about locations and servicesPricing information and availabilityMaps, directions, and geographic dataContent extracted from social media and third-party websitesAI-generated recommendations and responsesInformation May Become OutdatedLocation and business information changes frequentlyData from third-party sources may be outdated at the time of displayWe do not continuously monitor or update information from external sourcesCached information may not reflect current conditionsBusinesses may close, relocate, or change operations without our knowledgeYour Responsibility to VerifyBefore relying on any information from the Service, you should:Verify critical information directly with official sourcesContact businesses directly to confirm current operations and detailsCheck multiple sources to corroborate informationRecognize that information may have changed since it was last updatedPersonifAI is a planning and organizational tool, not a real-time information service or verified travel database. Always confirm important details independently.How We Use Personal InformationWe use personal information for the following purposes or as otherwise described at the time of collection:Provide our Service. We use personal information to operate, maintain, and provide you with our Service, including to power our AI assistant, generate personalized travel recommendations, save and organize your travel boards, and extract content from social media and web sources you share with us.
Communicate with you about our Service. We use personal information to respond to your requests, provide user support, communicate with you about our Service, including by sending announcements, surveys, reminders, updates, security alerts, and support and administrative messages.Improve, monitor, personalize, and protect our Service. We use your personal information to improve and keep our Service safe for our users, which includes:Ensuring you're over 18 years to use the ServiceUnderstanding your needs and interests, and personalizing your experience with the Service and our communicationsImproving and adding features to our servicesTroubleshooting, testing and research, and keeping the Service secureTo ensure our AI models are based on data that is representative of the population and to mitigate bias in the AIResearch and development. We may use personal information for research and development purposes, including to analyze trends, usage, activities and statistics, and to improve the Service and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect.Enable community and social features. If and when we introduce social or community features, we may use your personal information to:Enable you to interact with other users and share travel recommendationsAllow you to validate or verify place informationDisplay your public contributions to other users (only for content you choose to make public)Create and display aggregated community insights (e.g., "X users added this place to their boards")Facilitate collaborative trip planning and discovery featuresPersonalize your experience based on community activity and trendsYour participation in any social features will be optional, and you will have control over what information is visible to other users through privacy settings.Compliance and protection. We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes, including to:Protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims)Audit our internal processes for compliance with legal and contractual requirements and internal policiesEnforce the terms and conditions that govern the ServicePrevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theftComply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authoritiesConsent To Electronic Communications and SMSBy using the Services, you consent to receiving certain recurring electronic communications from us as further described in this Privacy Policy. You agree that any referrals, notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing. We will send recurring 'SMS' messages to you via 'SMS' in accordance with this Section.You may receive an 'SMS' from us in relation to use of the Service. You can stop receiving 'SMS' messages at any time by replying 'STOP' to the message.As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency depends on your interaction. You should contact your wireless provider with any questions.
Please keep all information accurate and up to date. For all further questions about the electronic communications and 'SMS', please send an email to privacy@personifai.ca.How We Disclose Personal InformationWe may disclose your personal information to third parties as described below:Service providersWe may rely on third-party service providers in furtherance of the purposes described above. In these cases, personal information may be accessed by these third parties and processed or stored on our behalf. These service providers include:Cloud hosting and storage services (Canada - Central)Authentication servicesAnalytics platformsLocation data servicesContent extraction services for processing social media and web URLs you share with usEmail service providersAI service providers that power our conversational assistantTo enable us to provide you with relevant responses, we will disclose some of your information to AI service providers that power our Service. For example, we will disclose conversations and chat history to AI service providers to generate intelligent and personalized responses in conversations with users. We require our AI service providers to use your information only for the purpose of generating responses to your chats, and we do not allow those providers to train their AI models using your data.
Affiliate partners
The Service contains affiliate links to third-party travel platforms and booking services (such as GetYourGuide, hotels, flights, and activity providers).
AFFILIATE RELATIONSHIP DISCLOSURE: When you click on affiliate links and make bookings, PersonifAI may earn a commission from the third-party provider. This does not affect the price you pay. These commissions help support the free features of our Service.When you click on affiliate links, we may share anonymous referral tracking information with those platforms to attribute bookings. This information does not include your name, email, or other personally identifiable information, but may include anonymous tracking parameters (such as affiliate IDs or session tokens) to track conversions. We do not share your board content, travel preferences, or conversation history with affiliate partners.Our affiliate relationships do not influence the AI recommendations provided by Guide. The AI generates recommendations based on your preferences and available data, not on affiliate commission opportunities. However, when displaying other ideas, ideas nearby or options to book recommended locations or activities, we may prioritize showing affiliate partners where available.You are under no obligation to use affiliate links, and you may book travel services through any provider of your choice. Third-party travel providers have their own terms of service, privacy policies, cancellation policies, and pricing that apply to your bookings.Professional advisorsWe may disclose personal information to professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.Authorities and othersLaw enforcement, government authorities and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.Business transfereesAcquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, PersonifAI (including, in connection with a bankruptcy or similar proceedings).Third Party Login and Social Networking ServicesWe allow you to log in to the Service via various third party and/or social networking services like Google ("Social Networking Service(s)"). By directly integrating these services, we make your online experiences richer and more personalized. To take advantage of this feature, we will ask you to log into or grant us permission via the relevant Social Networking Service. When you add a Social Networking Services account to the Services or log into the Services using your Social Networking Services account, we will collect relevant information necessary to enable the Service to access that Social Networking Service and your data contained within that Social Networking Service. As part of such integration, the Social Networking Service will provide us with access to certain information that you have provided to the Social Networking Service, and we will use, store and disclose such information in accordance with this Privacy Policy.You may also have the option of posting your activities to Social Networking Services when you access content through the Site (for example, you may post to social media that you saved a location or created a travel board). You acknowledge that if you choose to use this feature, your friends, followers and subscribers on any Social Networking Services you have enabled will be able to view such activity. Because we use social media plugins, if you visit our Site while logged in to a social networking account, personally identifiable information about your browsing activities on this Site may be transferred to the third party who operates that account. See the third party's terms of service and privacy policy for more information on what information may be transferred and what you can do to avoid or limit the transfer of information.Third-Party Content and Extracted InformationContent SourcesThe Service allows you to share URLs from social media platforms (including Instagram, TikTok, Pinterest), blogs, and other websites. When you share these URLs, we extract and display information from these sources to help you organize your travel planning.Important DisclaimersAll content extracted from third-party sources is provided "as-is" without any verification by PersonifAIWe do not endorse, verify, or take responsibility for the accuracy, completeness, quality, safety, or appropriateness of third-party contentUser-generated content from social media may reflect personal opinions, promotional material, or outdated informationImages and descriptions from third-party sources may not accurately represent current conditionsWe are not responsible for content on third-party websites, changes to that content, or removal of content by third partiesThird-party content may be subject to the intellectual property rights of othersYour Use of Third-Party ContentYou are responsible for verifying information from third-party sourcesRespect intellectual property rights when sharing content from third partiesBe aware that third-party content may be promotional or sponsoredThird-party websites and services have their own terms of service and privacy policies that apply when you visit themThe presence of third-party content in the Service does not constitute our endorsement or recommendation of that content, location, business, or service.
Privacy Choices
Delete your account. You may request that we delete your account by contacting us as provided in the "How to Contact Us" section below.
Personal information requests. Where applicable, you may request the following in relation to personal information:Information about how we have collected and used personal information. We have made this information available to you by including it in this Privacy Policy.
Access to a copy of the personal information that we have collected about you.Correction of personal information that is inaccurate or out of date.
Deletion of personal information that we no longer need to provide the Service or for other lawful purposes.To make a request, please email us or write to us as provided in the "How to Contact Us" section below. We may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an authorized agent to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions in the emails you receive from us. You may also opt out of receiving marketing communications from us by contacting us as provided in the "How to Contact Us" section below. Even if you opt out of marketing communications, you will continue to receive Service and account related and other non-marketing communications.Third-party opt-out. There are a number of ways to limit online tracking, which we have summarized below. Please note that these opt-out tools are not associated with PersonifAI and we cannot guarantee that these tools work as their providers advertise them:Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.allaboutcookies.org/.Using privacy plug-ins or browsers. You can block our websites from setting cookies by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers.Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.Do Not Track. Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.SecuritySecurity plays a crucial role in the effectiveness of conversational AI: it is essential for individuals to have confidence in the responsible and secure management of their data to truly reap the benefits of our Services. We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.While we employ safeguards to protect your data, please note that no system can prevent disclosure of information you voluntarily provide in free-text chats. For this reason, we strongly discourage you from entering sensitive or inappropriate information into the Service.Job ApplicantsWhen you apply for one of our open positions, we collect the information that you provide in connection with your job application. This includes but is not limited to business and personal contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or that you may provide during the interview process. This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information. We also collect personal information from other sources where relevant for your application, such as employment research firms, recruiters, identity verification services, and information that you make publicly available on websites or social media platforms (for example, LinkedIn).We use applicants' information to facilitate our recruitment activities and process employment applications, including evaluating candidates and monitoring recruitment statistics. We also use successful applicants' information to administer the employment relationship. We may also use and disclose applicants' information to improve our Service and for the compliance and protection purposes described above.Other Sites and ServicesOur Service may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. This Privacy Policy does not apply to such third-party sites or services.Use of the Service by MinorsAge RequirementThe Service is intended only for individuals who are 18 years of age or older. By using the Service, you represent and warrant that you are at least 18 years old.Age VerificationWe verify age in the following ways:Asking for age during account registrationUsing authentication services (such as Google) that verify users are 18+If we learn that we have collected personal information from anyone under 18 without verification of parental consent, we will delete that information as quickly as possible.Parental NoticeIf you are a parent or guardian and become aware that your child under 18 has provided personal information to us without your consent, please contact us at privacy@personifai.ca, and we will take steps to delete such information from our systems.Report Underage UsersIf you have reason to believe that a minor under the age of 18 has created an account or is using the Service, please contact us immediately at privacy@personifai.ca.Retention of Personal InformationPersonifAI will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Generally, personal information is stored encrypted on AWS servers in Canada (Central).PersonifAI will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Service, or we are legally obligated to retain this data for longer time periods.International Data TransfersBecause PersonifAI works with global companies and technologies, we may transfer your personal information outside of Canada. This may include transfers to third parties located outside Canada, developers, service providers or affiliated entities who are located in the United States or other jurisdictions, where data protection laws may not offer the same level of protection as those in Canada.If you are visiting the Site from a location outside of Canada, your connection will be through and to servers located in Canada (Central). All information you receive from the Site will be created on servers located in Canada (Central), and all information you provide will be maintained on web servers and systems located in Canada (Central). The data protection laws may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement according to the laws of the jurisdiction where our servers are located. By using the Site or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information as set forth in this Privacy Policy.When we transfer personal data outside of Canada, we take steps to make sure that appropriate safeguards are in place to protect your personal information. Where applicable, our transfers of your personal data may be safeguarded by data processing agreements incorporating Standard Contractual Clauses or other appropriate legal mechanisms.International UsersThe Service is controlled and operated from Canada. If you access or use the Service from outside Canada, you do so at your own initiative and are solely responsible for compliance with all applicable local laws, rules, and regulations of your jurisdiction. You acknowledge that not all features of the Service may be available or appropriate in all jurisdictions, and that accessing the Service from territories where its contents are illegal is prohibited.GDPR Privacy RightsIf you are a resident of or located within the EU or European Economic Area ("EEA"), you have certain additional data protection rights under the General Data Protection Regulation ("GDPR"). These rights include:The right to access, update or delete the information we have on you.The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.The right to object. You have the right to object to our processing of your personal information.The right of restriction. You have the right to request that we restrict the processing of your personal information.The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.Legal Basis for Processing Personal Information under GDPROur legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it. We may process your personal information because:We need to perform a contract with you;You have given us permission to do so;The processing is in our legitimate interests, and it is not overridden by your rights; orTo comply with the law.If you are a resident of the EU or EEA, you may initiate a request to access, reject, correct, restrict, or erase your personal information by sending us a request at privacy@personifai.ca and write "GDPR Request" in the subject line. Should you wish to raise a concern about our use of information, you have the right to do so with your local supervisory authority.California Privacy Rights (CCPA/CPRA)If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):Right to KnowYou have the right to request that we disclose:The categories of personal information we have collected about youThe categories of sources from which the personal information is collectedThe business or commercial purpose for collecting, selling, or sharing personal informationThe categories of third parties to whom we disclose personal informationThe specific pieces of personal information we have collected about youRight to DeleteYou have the right to request that we delete personal information we have collected from you, subject to certain exceptions.Right to CorrectYou have the right to request correction of inaccurate personal information we maintain about you.Right to Opt-OutRight to opt-out of the sale or sharing of your personal information (Note: We do not sell your personal information)Right to limit the use and disclosure of sensitive personal information (Note: We do not use or disclose sensitive personal information for purposes other than those permitted under the CCPA)Right to Non-DiscriminationYou have the right not to receive discriminatory treatment for exercising your CCPA privacy rights.Authorized AgentsYou may designate an authorized agent to make requests on your behalf. We will require proof of authorization and may require you to verify your identity directly with us.How to Exercise Your RightsTo exercise your California privacy rights, please contact us at privacy@personifai.ca with "California Privacy Request" in the subject line. We will verify your identity before processing your request and will respond within 45 days of receipt.California Shine the Light LawCalifornia Civil Code Section 1798.83 permits California residents to request certain information about disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.Do Not Sell My Personal InformationWe do not sell personal information as defined under the CCPA. If our practices change, we will update this Privacy Policy and provide an opt-out mechanism.Canadian Privacy Rights (PIPEDA)As a Canadian company, PersonifAI complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Canadian residents have the right to:Know what personal information we have collected about youAccess your personal informationCorrect inaccurate personal informationRequest deletion of your personal informationWithdraw consent for processing (where we rely on consent)File a complaint with the Office of the Privacy Commissioner of CanadaTo exercise these rights, please contact us at privacy@personifai.ca. We will respond to your request within the timeframes required by applicable Canadian privacy legislation.AI Transparency and ComplianceWe are committed to complying with applicable AI regulations, including the EU AI Act. This means we will always inform users when they are interacting with AI systems, take steps to ensure transparency about how our AI models operate, and implement safeguards appropriate to the risk classification of our AI systems. When using the Service, you are interacting with an AI-driven conversational system and not a human operator.Disclosure for Law EnforcementUnder certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).Limitation of Liability, Indemnification, and DisclaimersThe disclaimers of warranties, limitations of liability, and indemnification provisions applicable to your use of the Service (including with respect to this Privacy Policy) are set forth in our Terms of Service. By using the Service, you agree to those provisions, which are incorporated herein by reference.Dispute ResolutionAny dispute, claim, or controversy arising out of or relating to this Privacy Policy or our privacy practices shall be resolved in accordance with the dispute resolution and arbitration provisions set forth in our Terms of Service, including the class action waiver and time limitation provisions contained therein.Changes to This Privacy PolicyWe reserve the right to modify this Privacy Policy at any time and from time to time without prior notice. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service, or as otherwise required by law.How to Contact UsIf you have any questions about this Policy or our privacy practices, or to submit a personal information request, please contact us by email at:privacy@personifai.ca
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